We have multiple Massachusetts locations, including Shrewsbury (Route 9 East), Mashpee (Cape Cod), and Franklin. Choose the store that’s most convenient and reach out if you’d like us to confirm hours or service availability.

No appointment is required for repairs. You can stop in anytime or submit a repair request, and we’ll guide you through the next steps based on what your piece needs.

We offer a wide range of jewelry repairs and restorations, including ring sizing, prong work, clasps, settings, soldering, bails, pendants, engraving, stone matching, and more.

Timelines vary depending on the work needed, but many jewelry and watch repairs are completed in 10 business days or less.

Yes. We offer in store watch repair services, including watch battery replacement. Repair timing varies based on the type of work needed, and we will review options with you before we begin.

We recommend having your jewelry cleaned and inspected twice a year, about every six months, to help catch loose stones or worn prongs early. We offer complimentary cleanings and inspections, though during peak seasons they may take a bit longer and may not be immediate.

Yes, we provide insurance appraisals. Contact your preferred location and we’ll let you know what to bring and what timing to expect.

We offer jewelry insurance through our partner, Zillion. It helps protect your jewelry from loss or theft, including while you travel. Learn more on our Jewelry Insurance page.

Yes. We offer custom design services so you can create something new or redesign an existing piece. We’ll work with your style, timeline, and budget to bring your vision to life.

You can reach us by phone, text, or email with questions, service requests, or help finding the right piece.